Hi Jamie. I'm Greg, an installation specialist and 10 year Windows MVP here to help you.
I would uninstall the software in Settings > Apps > Apps & Features, restart PC and then reinstall it.
For USB drive not detected issue, try steps here: https://mspoweruser.com/solved-usb-device-not-r...
Go to Settings > Devices > Autoplay, see if the Device is listed. From it's dropdown menu change it to what you want it to do when plugged in. Restart PC.
Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.
If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.
Run the System File Checker from https://www.lifewire.com/how-to-use-sfc-scannow.... If the SFC cannot repair broken files in 3 attempts, check the image file integrity using DISM from Step 10 of this checklist: http://answers.microsoft.com/en-us/windows/wiki...
Run the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.
You can check which Updates were installed just before this happened, then uninstall them at Settings > Update & Security > Windows Update > Installed Update History - look first for installed drivers. Then you can hide these Updates using the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...
You can also try to System Restore to a point before this happened, then check for Updates using the Hide Updates Tool to block the Updates offered: http://home.bt.com/tech-gadgets/computing/how-t...
If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1809 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
I would uninstall the software in Settings > Apps > Apps & Features, restart PC and then reinstall it.
For USB drive not detected issue, try steps here: https://mspoweruser.com/solved-usb-device-not-r...
Go to Settings > Devices > Autoplay, see if the Device is listed. From it's dropdown menu change it to what you want it to do when plugged in. Restart PC.
Update your Chipset and USB drivers from the PC maker's Support Downloads web page for your full model number, HP Serial Number, or Dell Service tag from the sticker on PC.
Compare the latest drivers with the ones presently installed in Device Manager reached by right clicking the Start Menu. Make sure you have the latest BIOS, Chipset, Display (Video), Sound, USB3, Bluetooth, Network and all other drivers, or else download and install the latest now.
If no newer or this doesn't help, then go to the USB category in Device Manager, open each Enhanced, Hub and Host controller, from Driver tab select Roll back if available, or if not choose Uninstall.
If your keyboard and mouse are USB, first program the power button to effect the needed restart after Rolling back or uninstalling the driver. Go to Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do to choose Shutdown.
Run the System File Checker from https://www.lifewire.com/how-to-use-sfc-scannow.... If the SFC cannot repair broken files in 3 attempts, check the image file integrity using DISM from Step 10 of this checklist: http://answers.microsoft.com/en-us/windows/wiki...
Run the Hardware Troubleshooter at Settings > Update & Security > Troubleshoot.
You can check which Updates were installed just before this happened, then uninstall them at Settings > Update & Security > Windows Update > Installed Update History - look first for installed drivers. Then you can hide these Updates using the Hide Updates tool: https://www.howtogeek.com/224471/how-to-prevent...
You can also try to System Restore to a point before this happened, then check for Updates using the Hide Updates Tool to block the Updates offered: http://home.bt.com/tech-gadgets/computing/how-t...
If nothing else helps you can run a Repair Install by installing the Media Creation Tool and choosing from it to Upgrade Now. This reinstalls Windows in about an hour while saving your files, apps and most settings, solves many problems while also bringing it up to the latest version 1809 which you need anyway and by the most stable method. http://windows.microsoft.com/en-us/windows-10/m...
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
________________________________________________________
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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